June 23 2008
Mortgage Broker Offers New Equity Release Advice Service
Norwich-based independent financial adviser, Alan Boswell Group, has expanded its mortgage advice services, by offering advice on equity release schemes...
June 20 2008
Broker Secures Hotel Insurance Deal with Ramada Encore
The Alan Boswell Group, one of the UK's leading regional insurance brokers, has secured a deal with New World Hotel Operations to provide insurance for...
June 16 2008
Expanding Insurance Broker to open further Norwich Office
Norwich-based insurance broker and independent financial adviser, Alan Boswell Group, is to expand with an additional branch office in its home city.
A...
Quality Confirmed
Author: Rod Gibson, 15 June 2006.
Following their annual audit, Moody International has confirmed that Alan Boswell Group has successfully retained its ISO9000 accreditation. This is the eleventh year in a row and it is believed that this represents the longest continuous period of quality management accreditation anywhere in the insurance industry.
Chris Gibbs, commercial director commented, This proves that we are and always have been serious about delivering a high quality service to our clients. They let us know that they appreciate this through our regular customer satisfaction surveys which is the most important measure, however, it is also satisfying for everyone in the organisation to know that our processes and procedures stand up to the test of stringent international standards.
What is ISO9000?ISO stands for International Organisation for Standardization. ISO9000:2000 is the primary reference for quality management standards internationally it is implemented in 500,000 organisations in 160 countries. Quality management refers to what an organisation does to fulfil:
- its customer's quality requirements, and
- applicable regulatory requirements, while aiming to
- enhance customer satisfaction, and
- achieve continual improvement of its performance in pursuit of these objectives.
Moody International was initially established in the UK in 1988 as Associated Offices Quality Certification (AOQC). Over the years the company has evolved to become one of the worlds top 10 ISO certification bodies/registrars.
Alan Boswell group has also been accredited the Investor In People award since 2002.
Alan Boswell Insurance Brokers Limited, Alan Boswell Insurance Services Limited and Alan Boswell & Company Limited are authorised and regulated by the
Financial Services Authority.
