June 23 2008
Mortgage Broker Offers New Equity Release Advice Service
Norwich-based independent financial adviser, Alan Boswell Group, has expanded its mortgage advice services, by offering advice on equity release schemes...
June 20 2008
Broker Secures Hotel Insurance Deal with Ramada Encore
The Alan Boswell Group, one of the UK's leading regional insurance brokers, has secured a deal with New World Hotel Operations to provide insurance for...
June 16 2008
Expanding Insurance Broker to open further Norwich Office
Norwich-based insurance broker and independent financial adviser, Alan Boswell Group, is to expand with an additional branch office in its home city.
A...
96% claim satisfaction!
Author: Philip Green, 12 September 2006.
One client's response sums up the results of the latest Alan Boswell Group's survey of its customers who have recently submitted an insurance claim.
Asked if they were happy overall with the claims service supplied by their broker, 96% said "Yes" and 98% said they would recommend their broker to others.
"The fact that three quarters of these positive responses were in the higher 'Very Satisfied' category is particularly pleasing," commented Rod Gibson, Group Compliance Manager who oversees the firms ongoing customer feedback programmes. "Making a claim is obviously when the customer needs us most and it is often a stressful and demanding time," he added. "We think we do everything to ease the process for them but it is great to get that confirmation."
This was the Group's third survey in 12 months and the second one to focus exclusively on claimants (the other survey covered new sales). The survey involved telephone interviews with a random sample of household, motor and property owner's policyholders.
"The results this time were actually slightly better than the first two surveys and at the time we really thought they could not be beaten." Rod pointed out. "I am always surprised at just how enthusiastic our clients can be. Apart from the good scores, it is also nice to be able to feedback to staff some of the compliments recorded during the survey [see below]. I am sure it spurs us all on to continue the good work."
"Your staff are superb."
"Boswells rang all the time throughout the claim. Very happy."
"Quick, efficient, friendly, very nice!"
"Boswells staff have all been brilliant. I had a stressful time but you were great. I will stick with you."
"Your staff are always polite and always answered any queries."
"Your are so professional. Fantastic!"
"The service you provide is excellent and I always recommend you."
"Very delighted with how you dealt - wonderful!"
"Very efficient, handled fantastically."
"Excellent, prompt, no hassle, easy to understand."
"I have always had first class service from Boswells."
Alan Boswell Group undertakes regular customer satisfaction surveys as part of its commitment to quality standards. The surveys form a key part of the Group's compliance strategy and help ensure it meets the FSA's "Treating Customer's Fairly" requirements.
Alan Boswell Insurance Brokers Limited, Alan Boswell Insurance Services Limited and Alan Boswell & Company Limited are authorised and regulated by the
Financial Services Authority.
