Financial Services Regulations
The details below, including the Terms of Business, relate to our Financial Services activities (e.g. pensions and investments). If you are enquiring about our General Insurance activities (e.g. car, house, and commercial insurance) please view our General Insurance Regulations page as different terms apply.
Working with Professionals
ABCO is the trading name of Alan Boswell & Company Limited which is authorised and regulated by the Financial Services Authority. Our reference number is 211088. You can check us out by visiting the Financial Services Authority website or by contacting the Financial Services Authority on 0845 606 1234.
Terms of Business
The document below explains the basic terms and conditions that determine how we act on behalf of our clients.
Downloads
This download requires Adobe Reader
Our Terms of Business also highlight the following areas:-
Payment for services
Fees and charges may be made for the provision of our services. These are never excessive or unjustified.
Complaints
The purpose of everything we do is to ensure you are happy with our service and get the right advice, products and value for money. However, we accept that we cannot satisfy all of our clients all of the time and if you are dissatisfied then we ask you please to bring it to our attention.
We have formal complaints procedures that explain how to make a complaint, what happens next and what avenues are open to you should remain dissatisfied once we have considered the matter and proposed any action.
Downloads
This download requires Adobe Reader
Financial Ombudsman Service
We do come within the jurisdiction of the Financial Ombudsman Services
You can find out more information here:
www.financial-ombudsman.org.uk
and/or
http://www.moneymadeclear.fsa.../making_a_complaint.html
Financial Services Compensation Scheme
Clients are protected by this scheme which provides for the funding of losses that come about as a result of the firm's inability to meet its liabilities.
We are a financially robust company with Professional Indemnity Insurance well in excess of the minimum requirements of the Financial Services Authority. Consequently, we think this is highly unlikely to occur but if it did you may be able to secure compensation from the Financial Services Compensation Scheme.
More information can be found on the FSCS website www.fscs.org.uk or the Financial Services Authority (FSA) website moneymadeclear.fsa.gov.uk.
When you contact us
We may record calls for quality, training and compliance purposes.