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Careers Commercial Claims Handler

Commercial Claims Handler

We are looking for a Commercial Property and Liability Claims Handler to join our established claims team in either Norwich or Bury St Edmunds.

  • Full-Time
  • Office based with flexibility
  • Salary £28,000 to £35,000 (depending on experience)

About the role:

  • As a commercial claims handler you will be the first point of call for clients who need to make an insurance claim and will assist the client throughout the claim process.
  • You will be expected to deliver first-class service in a friendly and professional manner as part of a fast-paced and varied department.
  • You will have ownership of a number of clients and deal with each claim from beginning to end.

What we’re looking for:

  • This role will suit a self-motivated individual with strong technical and customer service experience, an excellent telephone manner and administrative skills.
  • You must enjoy working within a team with the proven ability to work well under pressure.
  • You will take a proactive approach to managing each claim and assist to resolve any issues in a timely manner and provide the best customer service to the client.
  • This is an excellent opportunity for development and growth with a well-recognised insurance broker.

The skills required for our positions are:

  • Previous commercial claims experience
  • Enjoy working in a fast-paced environment with good administrative skills
  • Demonstrate enthusiasm and pride in maintaining a high standard of work
  • Willingness to share ideas, knowledge and experiences
  • Team player with a willingness to learn and help out
  • Good attention to detail
  • Ability to multitask and prioritise responsibilities
  • Desire to learn and grow professionally


  • We reward your efforts by providing full training and support your development.
  • 25 days annual leave + Bank Holidays (option to purchase up to 3 additional holiday days in April each year)
  • Discretionary annual Company bonus scheme
  • Life Insurance (4x annual salary)
  • Bupa Cashplan
  • Salary Exchange pension scheme
  • Supported professional training and development
  • Discounted financial services and insurance products
  • Funded professional memberships
  • Recruitment referral incentive bonus ‘refer a friend’
  • Client introduction commission incentive
  • Supported professional training and development

About us and what we offer:

At Alan Boswell Group we are proud of our people, their successes and value their contributions to our growing business. Whether you are new to insurance or have a number of years’ experience to bring, we encourage employees to develop and grow.

We offer excellent remuneration, benefits package including pension and healthcare scheme, and opportunities for promotion within the company help us hold on to and nurture talent.

To apply, please send your CV to [email protected]

Apply here

Closing date for applications: 15/12/2023 4:00 pm