We’re at the start of 2019 and it is time, therefore, for our annual look back at the previous year. Join us as we review what has been another wonderful year, with growth throughout the business, award wins, the launch of our charitable Trust and our hopes for the new year…..
The year started as it did in the previous year with the announcement of our ‘Gold Trusted Service’ award from Feefo.
Since the start of the 2018, 808 customers have taken to Feefo to provide feedback about the Group. And now, in January 2019, our average score is 4.8 out of 5! More than enough to see us secure the highest badge of honour from the independent review site.
If you’re ever in doubt about the quality of our service then it is worth taking the time to look at our competitors’ scores on online review sites. We’re pretty pleased with how we compare.
Alan Boswell Group Charitable Trust
We’ll make further announcements about our new Charitable Trust soon, as it will be launched in early 2019. This is a major initiative by the company and formalises a lot of what we have been doing over the last few years: our Charity of the Year, supporting our staff fund-raising, investing in our local communities. We’re committed to making our company one of the brightest lights in our communities and are very excited by this new venture. The Trust will have a board of Trustees and will be run by an employee committee.
I hope the Trust gives staff more opportunities to support the organisations that matter to them.
March saw the end of the fiscal year and we had some strong numbers to report. Income was up 5.7% with impressive growth in our Financial Services division on the back of a strong economy. Our landlord’s department continued to flourish with a further 8% increase in the year and our commercial departments in Norwich and our Credit department in Cambridge both saw growth in excess of 10%.
Heavy investment in technology saw costs rise, but these were long-term investments for our future and will keep us at the forefront of our market.
Award finalists and winners
Back in February, we were over the moon to be shortlisted in the Property Wire awards as the Best Landlord Insurance Provider.
Then, at the Insurance Post Claims awards in July, we were finalists in their Customer Care award. It meant a lot for us to be recognised in this category in particular, as we pride ourselves on providing first-class service to all our customers.
It was third time lucky for us, as the third award we were finalists for, we won! Our time to shine came in November, when we won the Best Landlord Insurance Provider award at the National Landlord Investment Show award. It was a proud achievement for the Landlord and Claims teams, who have put so much work into our industry-leading Landlord products.
Plus, Bought By Many have ranked us the top landlord insurance provider this year, too!
Chambers of Commerce
By June we had committed to joining every Chamber of Commerce within which we had a presence. This made us active within the following Chambers:
- Hull and Humber
We really feel it is important that we take a positive role in our communities and having a presence in so many Chambers allows us to speak to an unparalleled selection of businesses. We have strong, trusted commercial insurance products, so we’re glad to be able to offer these to even more businesses within our region.
Movers and shakers
We welcomed 57 new employees to the Group in 2018, across all sectors of our business. Gillian Anderson Brown, HR Director, said:
Recruitment has been a major focus for the HR Team this year to support future growth of the business. We are taking on more new members of staff who don’t always have experience within insurance, but who have the right attitude to do well within the Group.
Furthermore, five of our senior executives were promoted to Associate Director level:
- Sally Key and Tony Robinson from Alan Boswell Financial Services
- James Monkhouse, Zoe Kerswill and Lee Boswell from Alan Boswell Insurance Brokers
We also had seven employees retire this year, all of whom had worked for the Group for over 14 years.
Here’s to 2019
We always look forward to what a new year brings with fresh opportunity and optimism. We’ll keep doing what we believe in; providing exceptional customer service with an aim to be the natural choice for friendly, expert advice on insurance and financial services.