UK riots: What should you do if you need to make an insurance claim?

First, you should report the incident to the police as soon as possible and obtain a crime reference number. Once you have this, call our claims department on 01603 218099 to start your claim. We’ll need the details of your policy and information on the damage you are reporting. We’ll look through your policy documents, check your policy covers your claim, and begin the claim notification process.

When reporting a claim, it’s important that you provide us with as much information as possible, including photos, and if any emergency work is required to make the property secure please obtain a fully itemised invoice and keep a clear photo record.

Please note that some insurers stipulate that riot claims must be submitted within seven days of the incident occurring. To find out if your policy has this reporting procedure, please refer to your policy documents or call us on 01603 218099.

Some policies won’t cover riots and civil unrest. If your claim is declined, you may be able to seek compensation from your local police authority under the Riot Compensation Act 2016. You can find out more information on this here.

You can also find answers to FAQs here. If you require assistance, you can speak to our claims team on 01603 218099. In an emergency, please contact your insurer direct.