Claims

We have a dedicated claims support team of experienced personnel, mainly from insurance company backgrounds. Our people are there to help and support you and to manage your insurance claim for you through any crisis on a day-to-day basis.

We will liaise with the insurer and other parties such as Loss Adjusters and Motor Engineers to ensure you get personal service of the highest order and the best settlement possible for your insurance claim.

Advice on insurance claims

• Your general responsibilities (find out what is expected of you when you have a claim)
• Claims Procedures (find out what you should do in different types of claim situation)

Contact us by phone on 01603 218099 or by using our Claims Enquiry form so that we can help you.

In an emergency

In an emergency that occurs outside normal office hours you will normally find a Help-line number for the insurance company in your policy documentation. Alternatively, the ABI website provides emergency contact numbers for most UK insurers.

Delegated claims handling

In some cases we have the insurer's authority to settle claims on their behalf and this enables us to speed up the claims handling and settlement service.