Home Legal Information Privacy and Cookie Statement

At Alan Boswell Group, we take the issue of privacy very seriously. We would like to assure visitors to our site of the security, privacy and confidentiality that they would expect from a leading financial services institution.

Information that you supply on this website will be collected and used in accordance with the Data Protection Act 1998 and other applicable UK legislation.

Use of Data

The data we collect may be used:-

  • For the purposes of insurance administration by us, by other companies within the Alan Boswell Group or by our agents, by insurers and your intermediary, your agent or the introducer (if you have one) and may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with regulatory requirements/codes
  • To offer policy renewal
  • For research and statistical purposes
  • For the investigation of or prevention of crime
  • For credit checking purposes
  • For marketing purposes as described below

In assessing any claims you may make against a policy, checks may be made against publicly available information about you (such as electoral roll, county court judgements, bankruptcy orders or repossessions). Your information may also be shared with other insurers either directly or via those acting for insurers (e.g. loss adjusters and investigators).

It may be necessary to transfer your information to other companies within the Alan Boswell Group or service providers located outside the European Economic Area for any of the above purposes and for system administration. The data protection and other laws of those countries may not be as comprehensive as those in the UK, but we will take steps to ensure that your privacy rights are respected.

Sensitive Data

In order to assess the terms of the insurance contract or administer claims, which arise, the insurer may need to collect data, which the Data Protection Act defines as sensitive (such as criminal convictions). If you purchase cover on this site, you will signify your consent to such information being processed by the insurer or its agents.

Fraud Prevention

Insurers pass information to the Claims and Underwriting Exchange register, run by Insurance Database Services Ltd (IDS Ltd). The aim is to help insurers to check the information provided and also to prevent fraudulent claims. When your request for insurance is dealt with, the register may be searched. When you provide information about an incident (such as fire, water damage or theft) which may or may not give rise to a claim, information relating to that incident will be passed to the register. You can ask the insurer for more information about this.

Email and Security

Communication by email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to e-mail any information to us which if disclosed to unrelated third parties would be likely to cause you distress.

We will normally respond by email to requests that reach us via email in the first place, however, you must realise that there can be no guarantee of privacy. If you have any concern then please make it clear that you wish us to respond in a more secure way and provide your postal address or telephone number for the purpose.

Any email including its content may be monitored and used by the firm for reasons of security and for monitoring internal compliance. Email monitoring/blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.

Alan Boswell Group cannot guarantee that an email or any attachment is virus free or has not been intercepted and amended and you should perform your own virus checks.

Call recording

Telephone calls may be recorded and the recordings used for fraud prevention, training and quality control.

Protecting Your Data

The following will apply to data we hold about you:-

  • It will only be held and processed with your knowledge
  • It will only be seen by those who need it to do their jobs
  • It will be protected from unauthorised or accidental disclosure
  • It will be used only for the purposes detailed above
  • We will only collect and process data which is actually needed for the purposes described above
  • On payment of the appropriate fee, you have the right to access and if necessary rectify information held about you

You should show this notice to anyone who has an interest in property insured under the policy

Protecting Your Data

Cookies

This website uses cookies to help you in your interactions with the site.

Cookies are small files placed on your computer’s hard drive, or in your browser memory, when you visit our website. It helps us speed things up for you when you come back. It tells us what parts of the site you visit, what you like and what’s most relevant to you. What cookies don’t do is store any personal or confidential information about you.

To ensure you get the best from our website, we advise that users keep cookies active on their machine whilst visiting our website.

You may not be able to access certain existing client features or apply for new products if you browse with cookies disabled.

In this section you will find information on what cookies may be set when you visit the Alan Boswell website and how to reject or delete those cookies.

How to control and delete cookies

Alan Boswell will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by Alan Boswell, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the Alan Boswell website.

List of the main Alan Boswell cookies

This is a list of the main cookies set by the Alan Boswell website, and what each is used for.

Cookie Name Purpose
PHPSESSID This is a session cookie and provides a unique ID to track your session from page to page. This is important to enable us to remember your details as you view different pages.

This cookie is an essential part of the Alan Boswell website and if blocked or removed quotation / enquiry features will be unavailable.

abtid_session This cookie is used as an indicator for whether the user has visited the site recently.
_wp_session This cookie is used to store an identifier between enquiries and payments facilities.
wordpress_test_cookie This cookie is used to detect whether your web browser accepts or rejects cookies.

This cookie is an essential part of the Alan Boswell website and if blocked or removed quotation / enquiry features will be unavailable.

wordpress_logged_in_{cookiename} These represent a ‘token’ indicating whether you have authenticated within a certain area (e.g. Teachers Insurance).

The information stored within holds no personally identifiable information or passwords. All information within is fully encrypted.

This cookie is an essential part of the Alan Boswell website and if blocked or removed existing client features will be unavailable.

abtid Used to store the anonymous tracking information about your visit to Alan Boswell.

The information stored:

  • The referring website which brought you to Alan Boswell
  • Pay-Per-Click (PPC) information holding which advert brought you to our site
  • The affiliate that may have brought you to us

This cookie is not an essential part of Alan Boswell and can be safely blocked / removed.

wp-settings-{cookiename}
wp-settings-time-{cookiename}
These cookies are used to customise the your view and experience of the website.
quoteId
renewalId
aromatherapistsPurchaseQuoteId
complementaryPurchaseQuoteId
reflexologistsPurchaseQuoteId
reflexologistsRenewalId
These cookies are used to track users as they progress through the website quote engines.

Cookies set by Third Party sites

Alan Boswell uses a number of suppliers who also set cookies on the Alan Boswell website on its behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Cookie Name Description
Google Analytics Alan Boswell uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of Alan Boswell and compile reports for us on activity on this site.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using Alan Boswell, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to reject or delete this cookie

http://www.google.com/intl/en/privacypolicy.html

Facebook  We use cookies if you have a Facebook account, use the Facebook Services,  and visit our website and apps, or visit other websites and apps that use the Facebook Services (including the Like button or our advertising tools). This policy explains how we use cookies and the choices you have.

Cookies help us provide, and improve, our marketing communications – such as by personalising content, tailoring and measuring ads, and providing a better experience. While the facebook cookies  we use may change from time to time as facebook improves and update they generally fall into the below categories of use:

We use cookies to help us show ads for our businesses and people who may be interested in the products or services.

We use cookies allow us to provide insights about the people who use the Facebook Services, as well as, the people who interact with the our ads and websites.

What does this site specifically use cookies for?

Session cookies

Most of the cookies we use are session cookies, lasting only for the duration of your visit and are deleted when you close your browser. No personally-identifiable data is collected. These simply enable us to identify that the same person is moving from page to page.

We store and collect the following information via session cookies:

A unique ID to track your session from page to page, which is vitally important to enable us to keep you signed in whilst you service your accounts online and to keep your session open whilst you apply for new products.

An internal tracking cookie to allow the recording of source websites (referrers), specific campaign information and pay-per-click (PPC) campaign identifiers.

Persistent cookies

We also use certain cookies that are persistent, meaning that they last beyond your session enabling an enhanced user-experience when you return to the site.

This site uses Google Analytics (www.google.com/analytics) to allow us to track how popular our site is and to record visitor trends over time. Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

Additional information

From time to time, we may embed external content from third party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be published on the website of the of that third-party content provider.

Opting out of cookie usage

You can stop third party cookies (such as those we use for Google Analytics) being stored on your computer by blocking third party cookies from within your browser. Blocking these cookies will not impact your browsing experience.

You can also block all cookies through your browser – however, you may find that many areas of our site will no longer work so we would recommend against this.

For further information about managing and disabling cookies, you can refer to your browser’s help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a guide (see www.allaboutcookies.org) which explains to users how cookies work and can be managed.