Speak to us:
01603 218000
Speak to us:
01603 218000
Claims

Make a Rent Guarantee Claim

You can use the below form in the unfortunate event of having to make a claim. To ensure that the claim proceeds as smoothly as possible, please ensure that you have followed the correct process.

Our rent guarantee claim process

Our claims team has received your query and someone will be in touch soon.

To find out more about how we work and our ethos, simply click the button below.

Find out more about us

 

1
2
3

Page 1 of 3 : Agency contact details

Agency contact details

Page 2 of 3 : Claim information

Claim information

Tenant's full name as it appears on the tenancy agreement. If this is a joint tenancy, please include all tenant names
Search with your postcode or first line of the address
There is a problem with the address you have entered. Please check the address for errors.
This is the date when any portion of your rental payment was missed.

Page 3 of 3 : Evidence

Evidence

Documenting missed payments. Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
If a deposit has been paid, please provide copy of protection certificate. Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
Please provide a copy of your gas certificate. Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
Please provide a copy of your EPC. Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
Please upload evidence showing the 'How to Rent' guide (England rentals only) was provided at the start of the tenancy. Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
Please upload copies of relevant correspondence/written communication with tenant. Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
Please provide copies of any notices served. Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
Please upload copies of guarantor and referencing agreements. Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.
Please upload any additional documentation in support of your claim. Allowed file types: png,jpg,jpeg,gif,tiff,HEIC,HEIF or pdf,doc,docx,xls,xlsx,csv. Max 30MB.

There was a problem with some of the information you entered. Please check the form for errors and try again.

A technical error occurred when trying to submit this form. Please call us to let us know.