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The purpose of everything we do is to ensure you are happy with our service and get the right advice, products, and value for money. However, we accept that we cannot satisfy all of our clients all of the time and if you are dissatisfied then we ask you please to bring it to our attention.

We have formal complaints procedures that explain how to make a complaint, what happens next, and what avenues are open to you should you remain dissatisfied once we have considered the matter and proposed any action.

The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.

Complaints procedure

Please download our complaint procedure:

Complaints Procedure