Your guide to Self-Drive Hire claims

Here at Alan Boswell Group, we have a dedicated claims handling team to assist you when it matters most. Our claim handlers understand that your vehicles are income earners, and they strive to progress your claim as quickly as possible. We work closely with the insurers and uninsured loss providers to ensure your claim is settled fairly and promptly.

What does the Self-Drive Hire claim process look like?

In the first instance, we ask that you notify us of the incident as soon as possible. This helps to avoid any unnecessary delays. Once we have the incident details, we ask that you provide hire documentation and images of your vehicle to validate the claim. These are then sent to the insurer to start the claim process.

Next, we request an estimate for repair. You know your vehicle better than anyone, so we ask you to obtain an estimate from your preferred garage. This is sent to the insurer’s engineers for authorisation.

After repairs have been authorised, the work can begin. Upon repair completion, the vehicle is ready for hire and back out on the road. After the repair has been carried out, we ensure that the invoice is paid, liability is resolved (if a third party was involved), and the claim is closed promptly.

We know that having a vehicle off the road can be a stressful time for our customers, so we always keep you informed throughout the process and provide you with an update at each key stage of the claim.

How does this benefit you?

As specialists in providing Self-Drive Hire cover, we feel it is important that we provide the same level of service in the unfortunate event that you need to make a claim. Our claims handlers are specialists in this field and have a combined claims experience of over 30 years. You’d be hard pressed to find a query we couldn’t answer.

We have a great relationship with our insurers and utilise our dedicated contacts in their specialist teams to make sure your claim is dealt with swiftly. We have the expertise to negotiate with the insurer in the event of a total loss to obtain the fairest valuation for your vehicle.

For more information on our claims department, please click here.