BT Redcare alarm signalling service withdrawn from the market

Recent news has highlighted BT’s decision to discontinue their Redcare service and operations from the market, effective 1st August 2025. This change is expected to impact over 100,000 private customers and businesses, prompting a search for alternative solutions.

Given the significance of alarm systems to insurance cover, customers are advised to speak to their insurance broker when looking for an alternative system. Where insurers have specified systems to meet a particular standard, it’s crucial to avoid any downgrades or changes in signalling methods that could compromise the system’s ability to send a signal reliably and promptly to the alarm receiving centre.

Alternative suppliers and installers are preparing to assist the large number of businesses and individuals requiring system changes. However, Redcare customers should act promptly, as installation bottlenecks and product shortages may come up as we get closer to the 1st August 2025 deadline.

Customers should also note that if their contract with BT Redcare expires before the 2025 deadline, it will not be renewed.

When choosing a replacement service, look for companies regulated by the National Security Inspectorate (NSI) or the Security Systems and Alarm Inspection Board (SSAIB). Additionally, maintenance should be conducted by NSI or SSAIB-regulated companies under an annual maintenance contract, with evidence of the agreement possibly required for claims.

If you’re unsure whether your new system meets requirements, please speak to your broker for further guidance.