Customer service scores secure top award

We’re delighted to reveal that independent review site Feefo has given us its top accolade for the third year in a row, thanks to our outstanding customer service ratings in 2017.The Gold-Trusted Service Award is presented to ‘brands that go above and beyond’, achieving an average service score of at least 4.5/5 from customer reviews.

In 2017 our general insurance teams beat that benchmark for the third time, securing an overall score of 4.8 from 1,052 reviews. We’re especially pleased to report that a huge 96.4% of these reviews rated us at 4 stars or higher. You can take a look at our feedback here.

Feefo is an independent review site that collects genuine feedback to help customers make informed buying decisions. We joined forces with them back in 2015 to give potential customers an insight our dedication to consistently delivering outstanding customer service. Not only that, but it also allows us to supplement ongoing staff training, by identifying any areas for celebration or improvement.

Chairman Alan Boswell commented: “Our clients are at the heart of what we do, so I’m proud we have received this recognition for the third time. It’s a glowing endorsement of our teams and their commitment to delivering outstanding service. Well done to everyone involved.”

Our clients are at the heart of what we do

MD Chris Gibbs added: “We’d also like to thank our clients for taking the time to give us a review. Not only is it positive feedback for our teams, but a useful insight into our customers’ experiences.”