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3 mins read

Platinum Trusted Service - for the seventh year in a row!

20.03.25

By Alan Boswell Group

We’re pleased to announce we have been awarded Feefo’s highest rating, Platinum Trusted Service, for the seventh year in a row.

Feefo introduced the Platinum Trusted Service award in 2014, and it’s awarded to businesses that receive at least 50 reviews in 2024 and achieved a Feefo service rating of between 4.0 and 4.4.

Since 2015 we have received over 11,000 reviews, and in 2024 alone received 1,414 reviews, and a;

  • Customer service score of 4.9/5

  • Product score of 4.8/5

Reading honest feedback from real customers not only helps consumers to make informed buying decisions, but it also helps us improve. Feefo provides valuable insights that enable us to continuously improve - negative reviews highlight areas where we can do better, while positive comments are shared with the team or individual mentioned, reinforcing the great work they’re doing.

Needed a complex insurance policy. Emails were responded to promptly and I was always able to speak to a real person on the phone when I needed to.

Speedy, clear, friendly and I communicated the whole thing with an actual person.

Always pleasant and helpful on the telephone. Everything is explained clearly and I feel that I am getting the best policy for us.

You can read our reviews here.

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