We use cookies to give you the best experience and help us improve our website.

Find out more about how we use cookies.

Important information: We have followed Government advice and closed our branches. However, please be assured that our priority remains providing our clients with support and advice at all times and our teams are on-hand to take your calls or emails.
Contact details for all our employees can be found here.

Payments of insurances: Please note, at this time we are asking that payments be made via our online card payment portal or by bank transfer.  Please avoid sending cheques wherever possible.

Speak directly to our team

01603 218000
Home » Latest News » Our customer service has gone Platinum!

Our customer service has gone Platinum!

Alan Boswell Group platinum service Feefo

Following several years as a Gold Trusted Merchant on Feefo, we are thrilled to enter a new decade with the highest possible accreditation – Platinum!

Independent customer reviews

Feefo is a site where customers leave honest, unbiased reviews of products and services – for us, it’s insurance. As at the end of February 2020, we have more than 4,900 individual reviews:

  • We score 4.8/5 for our customer service
  • We also score 4.8/5 for our products!

Unbiased, honest opinions

Reading honest reviews from real customers can help inform buying decisions. It’s helpful for us too – negative reviews highlight areas where we can improve our processes. Positive feedback is passed to the team or individual responsible, so they know they’re doing a good job.

Excellent service. Great cover. Highly recommend! 5 *

I have recently become a customer of Alan Boswell. Their service on the phone was superb, very informative, helpful and thorough. The product is great and a much more competitive price than ‘the big boy companies’ out there. I saved a good amount my switching to AB. Highly recommend! 5 star service & product!

25/02/20

 

Chris Gibbs, MD of Alan Boswell Insurance Brokers, says ‘we love exceeding our customers’ expectations. Customer service is one of our guiding principles, and seeing it reflected in unbiased feedback shows how much importance we place on it.’

You can read our reviews here.

If you’d like your insurance to be handled with Platinum-rated customer service, give us a call on 01603 218000 or email hello@alanboswell.com.

 

Latest news

Hospitality & Leisure | COVID-19

No sector has been affected more than the hospitality & leisure sector by the impact of Coronavirus. We spoke with Jon Preston, an expert on hospitality insurance, about some of the important issues business owners should be considering.

Read more
What can we learn from the Covid-19 shock? – Next steps on managing risk

If there is one thing businesses can learn from the coronavirus crisis it is the importance of having a robust disaster recovery and business continuity plan (BCP) in place. We consider what goes in to a BCP.

Read more
Farm Insurance | COVID-19

The impact of the Coronavirus pandemic on business has been well documented but many sectors, including farming, have been considered essential and seemingly impervious to lockdown measures. We take a closer look at the implications of the virus on UK farms and what changes may be needed in the future.

Read more