We are proud to announce that Alan Boswell Group have recently been awarded ‘Gold Trusted Merchant’ status by Feefo, their top honour, which is only bestowed upon companies that have reached, and maintained, a service score above 95% for the entire year.
Our score, of 98%, is considerably higher than this benchmark and demonstrates our commitment to clients. In total we received 1,278 reviews during 2015 with 1,255 scoring us either ‘Good’ or ‘Excellent’. Feefo is a global ratings and reviews provider who collect, only, genuine reviews from customers. You can read our reviews here.
Chief Executive, Alan Boswell said: “This is excellent news and a testament to our staff for helping us to achieve this result. We’d also like to thank our customers for taking the time to give us the feedback, which helps us enormously in ensuring we are getting it right for them.”
A sentiment echoed by MD, Chris Gibbs: “This is a great start to the year. We expected the result, but it is always pleasing to have it confirmed. Obviously it goes without saying that the challenge is to maintain or even improve on this score over the next 12 months.”
The decision to collect feedback was not just a vanity project as the reviews are used extensively in staff training to help further improve customer service. They are also proving an invaluable source of testimonials which can be used to demonstrate the quality of the company’s products and services.