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Careers Personal Lines Insurance Team Leader – Norwich

Personal Lines Insurance Team Leader – Norwich

Our Personal Lines Team have a great job opportunity for a full-time TEAM LEADER.

Are you a customer service superstar with a background in insurance? Do you thrive in dynamic, fast paced environment?

Why Alan Boswell Group?

At Alan Boswell Group, we’ve built our reputation over 40 years by offering friendly, expert advice on insurance, risk management, and financial services. Our success is driven by our people, and we’re committed to helping you grow professionally while maintaining a work-life balance.

The role:

Location: Norwich – office based with flexibility when fully trained

Salary: £30,000.00-£40,000.00 per year

Role: Full-time, Permanent

What should you expect?

  • Lead the team to manage the day-to-day expectations of the team and to make the team a great place to work
  • Actively guide the team to reach their potential and provide a high level of customer satisfaction as efficiently as possible
  • Answer technical referrals and use them as an opportunity for you and your team members to learn and develop
  • Implement projects as directed by the Group and Personal Lines Managers
  • Organise and deliver bespoke training plans and PDPs of the team
  • Deliver audit feedback and implement improvement programmes so work is completed with a high degree of accuracy and compliance


  • Keep the team operating effectively and within SLAs
  • Motivate the team to hit sales targets
  • Coach, mentor, train, shadow and inspire our team to professionally develop and grow.
  • Maintain a high level of broking technical knowledge along with a detailed understanding of our systems and processes to ensure you are an excellent referral point for colleagues
  • Focus on quality, efficiency and standards within the team and implementing action plans where necessary
  • Work closely with other team leaders to promote good communication and help other teams achieve their growth targets
  • Take every opportunity to learn and grow by demonstrating continuous professional development within the role

Skills required

  • Expertise:  Be a technical expert for personal lines and landlord broking to act as referral for your team
  • Leadership: Guide your team to reach career and team targets through mentoring, decision making, delegation, training and coaching


  • 25 days annual leave + Bank Holidays (option to purchase up to 3 additional holiday days in April each year)
  • Discretionary annual Company bonus scheme
  • Life Insurance (4x annual salary)
  • Bupa Cashplan
  • Salary Exchange pension scheme
  • Supported professional training and development
  • Discounted financial services and insurance products
  • Funded professional memberships
  • Recruitment referral incentive bonus ‘refer a friend’
  • Client introduction commission incentive

If you are hardworking and focused on getting things right the first time then we would love to hear from you.

Apply here

Closing date for applications: 30/06/2024 5:00 pm